EMPLOYMENT

Join our team at Silver Reef Hotel Casino Spa!

Washington’s Best Casino is currently recruiting friendly, outgoing people for the following positions.  All positions require outstanding customer service.  Please submit an employment application to the Human Resources Department at the address indicated below.  All employees must be able to pass a pre-employment drug screen and be able to obtain a Class II/III Gaming License.  All Salaries are Depending on Qualifications.  The Silver Reef will offer a comprehensive benefits package.  The Silver Reef Hotel Casino Spa practices Native American Preference in hiring according to law.

CURRENT OPENINGS   CLICK HERE FOR APPLICATION (PDF Document)

Class II Positions

POSITION TITLE: DEPARTMENT STATUS:
Banquet Server Food & Beverage On-Call
JOB PURPOSE:
To provide Food and Beverage service to the banquet guests in a positive and professional manner. Set and re-set banquet rooms as instructed by a Banquet Captain and Banquet Manager.
QUALIFICATIONS: (Includes equipment knowledge/use)
• Provide excellent Food & Beverage service to Banquet guests.
• Responsible for correct room set-up prior to function, as per diagram and BEO instructions.
• Set-up bars; evaluate how much beer, wine, and spirits are needed; stock ice chests; inventory all alcoholic beverages; obtain cash bank, if necessary, along with tickets, cash bar sign, and cash ticket containers; responsible for cashier and cashier set-up.
• Responsible for breakdown after the function is over and guests have left, or after checking with the Banquet Captain, Banquet Manager, or F&B Director.
• Perform any scheduled, assigned or delegated duties in order to maintain department cleanliness and preparations for business.
• Perform all opening and closing side work.
• Perform any functions as server or bartender as needed, scheduled or required.
• Responsible for the completion of all room set ups, including dinner rounds, to setting the stage and chairs for concerts, AV requirements, and any other special request that the client has made.
• Server cashier procedures.
• Any other duties requested by Banquet Captain, Banquet Manager, or F&B Director.
ESSENTIAL JOB FUNCTIONS:
• Provide excellent Food & Beverage service to Banquet guests.
• Responsible for correct room set-up prior to function, as per diagram and BEO instructions.
• Set-up bars; evaluate how much beer, wine, and spirits are needed; stock ice chests; inventory all alcoholic beverages; obtain cash bank, if necessary, along with tickets, cash bar sign, and cash ticket containers; responsible for cashier and cashier set-up • Responsible for breakdown after the function is over and guests have left, or after checking with the Banquet Captain, Banquet Manager, or F&B Director.
• Perform any scheduled, assigned or delegated duties in order to maintain department cleanliness and preparations for business.
• Perform all opening and closing side work.
• Perform any functions as server or bartender as needed, scheduled or required.
• Responsible for the completion of all room set ups, including dinner rounds, to setting the stage and chairs for concerts, AV requirements, and any other special request that the client has made.
• Server cashier procedures.
• Any other duties requested by Banquet Captain, Banquet Manager, or F&B Director.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Frequently lifting and carrying trays up to a maximum of 25 lbs.
• Constantly standing, seeing, hearing, talking, and walking.
• Frequently smelling, tasting, bending, stooping, wrist motion.
• Occasionally lifting and/or carrying up to a maximum of 50 lbs. for distances up to 400 ft.
• Occasionally pushing and/or pulling up to a maximum of 120 lbs. for distances up to 400 ft.
WORKING CONDITIONS:
• Work is performed inside a climate-controlled environment with an occasional hot and cold temperature changes.
• Standing and walking on tile, mats, rugs.
• Work in close space with others.
• Works in moderate noise level environment.
• Subject to various food odors.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Bartender Food & Beverage Part-Time
JOB PURPOSE:
Responsible for mixing and serving alcoholic beverages according to established recipes and procedures.
QUALIFICATIONS: (Includes equipment knowledge/use)
• High School diploma or GED.
• Two years previous experience in high volume bar (or equivalent education / training ).
• Must be 21 years of age or older.
ESSENTIAL JOB FUNCTIONS:
• Responsible for mixing alcoholic beverages.
• Responsible for receiving, issuing and keeping necessary records of liquor store and supplies.
• Responsible for keeping bar area clean, sanitized and clear of any unwanted debris.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Constantly walking, standing, hearing, seeing and talking.
• Frequently smelling, tasting, eye/hand coordination and handling.
• Occasionally balancing, bending, reaching, twisting, sitting, holding, wrist motion, reading and stooping.
WORKING CONDITIONS:
• Work is performed indoors in a climate-controlled environment.
• Close spaces while working with others.
• Moderate noise levels.
• Stand on tile, mats.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Cocktail Server Food & Beverage Part-Time
JOB PURPOSE:
To serve beverages to guests in lounges and on casino floor according to approved policies and procedures.
QUALIFICATIONS: (Includes equipment knowledge/use)
• High school diploma, GED or equivalent experience.
• Meet age requirements in Washington State.
• Must be 21 years old.
ESSENTIAL JOB FUNCTIONS:
• Serve beverages to guests.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Constantly walking, standing, hearing, seeing and talking.
• Occasionally balancing, bending, reaching, twisting, sitting, holding, wrist motion, reading and stooping.
• Occasionally lifting and/or carrying up to 25 lbs. alone.
WORKING CONDITIONS:
• Work is performed in a climate-controlled environment.
• Exposure to cigarette smoke.
• Moderate noise levels.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Cook Food & Beverage Full-Time
JOB PURPOSE:
To prepare hot food items according to their outlet menu, recipe standards and customer request. To assure preparation and service is of the highest possible quality in a timely manner.
QUALIFICATIONS: (Includes equipment knowledge/use)
• Minimum two years high volume cooking experience.
• Must be capable of following directions.
• Must possess good recall and memory.
• Must read, write and understand English.
• Must have knowledge of kitchen equipment and good knife skills.
ESSENTIAL JOB FUNCTIONS:
• Knowledge of menu items and recipes for each kitchen station worked.
• Identifying and informing the Chef regarding any problems on station.
• Work rapidly and accurately.
• Utilize proper food handling techniques following health and safety standards.
• Proper stocking of assigned station knows the mise en place.
• Cleaning and organizing of work area.
• Paying attention to detail.
• Good communication skills.
• Assist Chef in menu preparation, service and breakdown of function.
• Be capable of working in public on live stations and maintaining superior appearance standards.
• Experience in sauté, fry, griddle and broiler stations.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Constantly standing, hearing, seeing, mental alertness, eye/hand coordination and handling.
• Frequently talking, smelling, walking, balancing, reading, bending, reaching, wrist motion, twisting.
• Frequently lifting and/or carrying up to a maximum of 55 lbs.
alone, including foodstuffs, pots and pans, for distances up to 300 feet.
• Occasionally stooping and tasting; pushing and/or pulling up to a maximum of 120 lbs. (kitchen carts are utilized to transport as needed).
WORKING CONDITIONS:
• Work is performed indoors in a climate-controlled environment with occasional hot and cold temperature changes.
• Close spaces while working with others.
• Moderate noise levels.
• Will be exposed to food odors.
• Stand on tile, mats.
• Hazards: Equipment blades; hot food; wet floors; knives.
• Equipment: Kitchen.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Front Office Agent Hotel Full-Time
JOB PURPOSE:
Responsible for attentive, courteous and efficient service to all guests while effectively using technology to maximize room revenue and occupancy.
QUALIFICATIONS: (Includes equipment knowledge/use)
• High school diploma.
• Valid driver’s license.
• Must be 21 or older.
• Working familiarity with computers.
ESSENTIAL JOB FUNCTIONS:
• Maintain regular attendance and timeliness.
• Maintain high standards of personal appearance and grooming, including the proper uniform and nametag/name badge.
• Uphold hotel/casino policies regarding standards of customer service, safety, and health regulations.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Greet and welcome all guests approaching the Front Desk.
• Utilize proper phone etiquette.
• Know and be able to answer inquiries about hotel services, facilities, hours of operation, restaurants, transportation, entertainment, etc.
• Note and monitor incoming VIPS, special guests and requests, alerting FD and any necessary departments as needed.
• Be familiar with all rooms and room types in the hotel, and be able to convey that information in a clear and concise manner.
• Be aware of rates, packages and special promotions/events and be able to present that information to potential guests.
• Be familiar with current and future rates, rate plans, discount plans and hotel packages, and be able to convey that information in a clear and precise manner.
Including learning and following Signature Reservation training.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Fully comprehend and be able to operate all relevant aspects of the property management software, key card system.
• Follow all cash handling and credit procedures.
• Handle check-ins and checkouts in a friendly and efficient manner, making sure to follow established policies and procedures for acquiring guest information, form of payment, and settling guest charges.
• Accurately maintain guest accounts, including responding to billing inquiries from current and departed guests.
• Be able to operate basic office equipment including pbx/multi-line phones, fax and copy machines, and printers.
• Responsible for completing bucket checks, shift checklists and any necessary arrival/departure/guest movement/vacant room lists as needed.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain highest levels of property and guest security according to property standards.
• Maintain a clean work area.
• Attend meetings/training as required by management.
• Promptly open doors for guests.
• Provide assistance with guests’ luggage.
• Provide shuttle/transportation services upon request.
• Perform other duties as required.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Flexible schedule; long hours sometimes required; weekends and holidays required.
• Light work – lifting and carrying luggage; pushing bell carts; handling cases of supplies.
• Ability to stand and/or be on their feet throughout much of an eight hour shift.
• Must be able to convey information and ideas clearly.
• Must be able to work well in stressful, high-pressure situations; including ability to handle guest complaints and disputes according to policies and procedures while also maintaining a high level of customer service.
• Must be able to maintain objectivity and composure, both with guests and co-workers.
• Must understand financial information and data, and basic arithmetic functions.
WORKING CONDITIONS:
• Work is performed indoors, in a climate-controlled environment.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Host/Hostess/Cashier Food & Beverage Part-Time
JOB PURPOSE:
Responsible for reception and seating of patrons in the restaurant. Responsible for receiving and processing payment from patrons.
QUALIFICATIONS: (Includes equipment knowledge/use)
• High school diploma or GED.
• Three-six months related experience and/or training.
ESSENTIAL JOB FUNCTIONS:
• Responsible for reception and seating of patrons in the restaurant.
• Receives payment from Food and Beverage guests in a prompt, efficient and courteous manner.
• Records dollar amount received and prepares reports of transactions.
• Verifies record totals shown in cash register tape and balances against cash on hand.
• Answers telephones and makes guest reservations, if necessary.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Constantly walking, standing, hearing, seeing and talking.
• Occasionally balancing, bending, reaching, twisting, sitting, holding, wrist motion, reading and stooping.
WORKING CONDITIONS:
• Work is performed in a climate-controlled environment.
• Standing and walking on different surfaces.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Cook Food & Beverage Full-Time
JOB PURPOSE:
To prepare hot food items according to their outlet menu, recipe standards and customer request. To assure preparation and service is of the highest possible quality in a timely manner.
QUALIFICATIONS: (Includes equipment knowledge/use)
• Minimum two years high volume cooking experience.
• Must be capable of following directions.
• Must possess good recall and memory.
• Must read, write and understand English.
• Must have knowledge of kitchen equipment and good knife skills.
ESSENTIAL JOB FUNCTIONS:
• Knowledge of menu items and recipes for each kitchen station worked.
• Identifying and informing the Chef regarding any problems on station.
• Work rapidly and accurately.
• Utilize proper food handling techniques following health and safety standards.
• Proper stocking of assigned station knows the mise en place.
• Cleaning and organizing of work area.
• Paying attention to detail.
• Good communication skills.
• Assist Chef in menu preparation, service and breakdown of function.
• Be capable of working in public on live stations and maintaining superior appearance standards.
• Experience in sauté, fry, griddle and broiler stations.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Constantly standing, hearing, seeing, mental alertness, eye/hand coordination and handling.
• Frequently talking, smelling, walking, balancing, reading, bending, reaching, wrist motion, twisting.
• Frequently lifting and/or carrying up to a maximum of 55 lbs.
alone, including foodstuffs, pots and pans, for distances up to 300 feet.
• Occasionally stooping and tasting; pushing and/or pulling up to a maximum of 120 lbs. (kitchen carts are utilized to transport as needed).
WORKING CONDITIONS:
• Work is performed indoors in a climate-controlled environment with occasional hot and cold temperature changes.
• Close spaces while working with others.
• Moderate noise levels.
• Will be exposed to food odors.
• Stand on tile, mats.
• Hazards: Equipment blades; hot food; wet floors; knives.
• Equipment: Kitchen.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Host/Hostess/Cashier Food & Beverage Part-Time
JOB PURPOSE:
Responsible for reception and seating of patrons in the restaurant. Responsible for receiving and processing payment from patrons.
QUALIFICATIONS: (Includes equipment knowledge/use)
• High school diploma or GED.
• Three-six months related experience and/or training.
ESSENTIAL JOB FUNCTIONS:
• Responsible for reception and seating of patrons in the restaurant.
• Receives payment from Food and Beverage guests in a prompt, efficient and courteous manner.
• Records dollar amount received and prepares reports of transactions.
• Verifies record totals shown in cash register tape and balances against cash on hand.
• Answers telephones and makes guest reservations, if necessary.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Constantly walking, standing, hearing, seeing and talking.
• Occasionally balancing, bending, reaching, twisting, sitting, holding, wrist motion, reading and stooping.
WORKING CONDITIONS:
• Work is performed in a climate-controlled environment.
• Standing and walking on different surfaces.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Cook Food & Beverage Full-Time
JOB PURPOSE:
To prepare hot food items according to their outlet menu, recipe standards and customer request. To assure preparation and service is of the highest possible quality in a timely manner.
QUALIFICATIONS: (Includes equipment knowledge/use)
• Minimum two years high volume cooking experience.
• Must be capable of following directions.
• Must possess good recall and memory.
• Must read, write and understand English.
• Must have knowledge of kitchen equipment and good knife skills.
ESSENTIAL JOB FUNCTIONS:
• Knowledge of menu items and recipes for each kitchen station worked.
• Identifying and informing the Chef regarding any problems on station.
• Work rapidly and accurately.
• Utilize proper food handling techniques following health and safety standards.
• Proper stocking of assigned station knows the mise en place.
• Cleaning and organizing of work area.
• Paying attention to detail.
• Good communication skills.
• Assist Chef in menu preparation, service and breakdown of function.
• Be capable of working in public on live stations and maintaining superior appearance standards.
• Experience in sauté, fry, griddle and broiler stations.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Constantly standing, hearing, seeing, mental alertness, eye/hand coordination and handling.
• Frequently talking, smelling, walking, balancing, reading, bending, reaching, wrist motion, twisting.
• Frequently lifting and/or carrying up to a maximum of 55 lbs.
alone, including foodstuffs, pots and pans, for distances up to 300 feet.
• Occasionally stooping and tasting; pushing and/or pulling up to a maximum of 120 lbs. (kitchen carts are utilized to transport as needed).
WORKING CONDITIONS:
• Work is performed indoors in a climate-controlled environment with occasional hot and cold temperature changes.
• Close spaces while working with others.
• Moderate noise levels.
• Will be exposed to food odors.
• Stand on tile, mats.
• Hazards: Equipment blades; hot food; wet floors; knives.
• Equipment: Kitchen.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Steak House Server Food & Beverage Part-Time
JOB PURPOSE:
To provide Food and Beverage service to the Café guests in a positive and professional manner.
QUALIFICATIONS: (Includes equipment knowledge/use)
• Prior restaurant experience required.
• Must be able to speak, read, write and understand English.
• Must be able to perform server cashier function.
• Must have point of sales data entry experience.
ESSENTIAL JOB FUNCTIONS:
• Provide excellent Food & Beverage service to Café guests.
• Full menu item ingredient preparation and knowledge.
• Provide wine and cocktail service.
• Preset and clear tables when needed.
• Perform any scheduled, assigned or delegated duties in order to maintain restaurant cleanliness and flow of business.
• Perform all opening and closing side work.
• Greet and seat guests • Server cashier procedures.
• Any other duties requested.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Frequently lifting and carrying trays up to a maximum of 25 lbs.
• Frequently smelling, tasting, bending, stooping, wrist motion.
• Occasionally lifting and/or carrying up to 50 lbs. for distances up to 50 feet.
• Occasionally pushing and/or pulling up to a maximum of 120 lbs for distances up to 40 feet.
WORKING CONDITIONS:
• Work is performed inside a climate-controlled environment with an occasional hot and cold temperature changes.
• Standing and walking on tile, mats, rugs.
• Work in close space with others.
• Works in moderate noise level environment.
• Subject to various food odors.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Valet Attendant Security Full-Time
Non-Exempt
JOB PURPOSE:
Responsible for transporting guest vehicles in a prompt and courteous manner to and from the valet parking lot using safe driving practices.
QUALIFICATIONS: (Includes equipment knowledge/use)
• High School Diploma or equivalent.
• Must be 21 or older.
• Strong interpersonal skills.
• Able to read, write and understand the English language.
• Maintain a professional appearance and demeanor.
• Possess a valid Washington State Driver’s License.
ESSENTIAL JOB FUNCTIONS:
• The ability to display and demonstrate excellent judgment and common sense.
• Operates vehicle using safe driving practices to assure safe delivery of vehicle to and from valet parking lot.
• Tickets vehicle, writing guest name, room number (if applicable), car license, make/model on ticket.
• Follows established procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports.
• Retrieves information on guest vehicles and claim checks using Valet desk computer system as needed.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
• Observe and report suspicious activity to Security Supervisor/Dual Rate in a clear and concise manner.
• Greets and thanks guests, using a clear, pleasant voice.
• Responds to inquiries with accurate information regarding directions to local attractions, meeting rooms, etc., according to individual needs.
• Assists guests with taxi services, wheelchair requests, parking options, etc.
• Responds accurately to general inquiries regarding hotel services and attractions.
• Assists in opening car doors and unloading/loading of luggage to ensure the smooth flow of traffic in the valet area, • Promptly answers Valet phone using positive and clear English communication.
• Verbally arranges and confirms parking valet requests
• Perform other duties as assigned by the Director of Security Lead Valet or Security Manager and Shift Supervisor/ Dual Rate Supervisor.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Able to operate vehicles with automatic and standard transmissions - frequently.
• Able to work for long periods of time while standing and walking – constantly.
• Able to lift upwards of 50 lbs. – frequently.
• Able to work and tolerate areas containing secondary smoke, high noise levels, and bright lights – constantly.
• Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property – constantly.
• Able to work any shift, overtime and weekends if necessary – constantly.
• Able to deal and conform to inherent property changes – occasionally.
• Be able to effectively work and function under stressful situations – constantly.
• Excellent vision including peripheral – constantly.
• Excellent hearing – constantly.
• Able to accept constructive coaching from supervision – frequently.
WORKING CONDITIONS:
• Constantly in hot, cold, dry, noisy situations.
• Frequently working in confined or high places.
• Occasionally in contact with offensive odors or other hazards, dirty.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.

Class III Positions

POSITION TITLE: DEPARTMENT STATUS:
Cage Cashier Finance & Administration Full-Time
JOB PURPOSE:
To assist customers in the exchange of US currency for chips, cash, foreign currency, SRC Casino documents and negotiable instruments, ambassadors of company good will.
QUALIFICATIONS: (Includes equipment knowledge/use)
• One-year prior casino cage experience.
• Ability to handle money, and operate a computer terminal.
• Communicate with the public in a clear and friendly manner.
• Knowledge of 10-key, balancing, of banks.
ESSENTIAL JOB FUNCTIONS:
• Sale and redemption of casino chips and/or coin for cash, foreign chips, and other “like money” items in a timely manner as requested by guests.
• Issuance and redemption of counter checks (markers) and guest deposits/withdrawals for cash, chips, checks and/or wire transfers.
• Cashing of checks for cash utilizing computer terminals, maintaining inventory of documents and negotiable instruments.
• Prepare reports, assignment of company funds and recordation of department revenues, verification of cash, coin, documents and chip inventory (removal and rotation).
• Establish new computer accounts and process document requirements for check cashing with policy and regulatory guidelines.
• Responsible for maintaining their bank, equipment and surrounding area.
• Conducts operation of basic slot machinery such as Jetsort, currency counter, coin wrapper and calculator.
• Basic knowledge of all computer systems used in the cage.
• Keep work areas clean and orderly including the outside of the cage.
• Promote teamwork and cooperation with supervisors and all co-workers.
• Communicate with supervisors regularly.
• Attend all shift meetings.
• Promote positive guest relations through prompt, courteous and efficient service.
• Bring disputes and unusual guest activities to the attention of the supervisor.
• Maintains a thorough working knowledge of applicable laws, rules and regulations (including Federal, State and Tribal Gaming) as well as company policies, procedures, and controls.
• Comply with applicable Title 31 recordkeeping and procedures.
• MAINTAIN CONFIDENTIALITY.
• Maintain a consistent and regular attendance record.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Constantly standing, reaching, lifting, eye/hand coordination for counting money, pulling chip racks from shelves and hand rotating them.
• Kneeling and/or lifting to remove bagged coins up to 45 lbs.
• Pushing and/or pulling chip racks, reading, writing, color/value discrimination (chips), handling and counting money, chips and other negotiable items.
• Walking, bending, stooping and coordination for filing cards.
• Knowledge of the alphabet, repetitive wrist/finger motion, and hearing specific customer requests.
• Frequent loading of computer paper requiring hand twisting, carrying boxes of paper and lifting load up to 50 lbs.
• Working rapidly with the ability to distinguish various chip colors, retention of detail, concentration amid distractions.
WORKING CONDITIONS:
• Working with others/alone amid a noisy environment, climate-controlled, confined area.
• Some smoke, and odors.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Casino Host Marketing Full-Time
JOB PURPOSE:
Responsible for acquiring, retaining, reactivating, and growing play from high-end slot and table guests through personal, professional contact. Also responsible for ensuring the quality of service provided to all guests is in accordance with established marketing strategy. Responsible for booking reservations for top tier guests for the Hotel, restaurants, spa, entertainment.
QUALIFICATIONS: (Includes equipment knowledge/use)
• Bachelor’s degree and 3 or more years in the role of the Executive Casino Host preferred.
• Experience in the casino/hospitality industry strongly preferred. Gaming experience is a preferred.
• Strong background in customer-service/high level sales/customer retention/account management/loyalty marketing experience required.
• Must possess excellent communication (verbal and written), organizational and analytical skills.
• Must be extremely detail-oriented and able to manage multiple tasks.
• Must have the ability to effectively perform job responsibilities without supervision.
• Strong experience in Microsoft applications including Outlook, Microsoft Word, and Excel spreadsheets is required.
• Ability to respond to common inquiries or complaints from vendors, customers, or regulatory agencies.
• Must possess skills to operate smart phone features including; texting, email, and scheduling.
ESSENTIAL JOB FUNCTIONS:
• Develops and sustains relationships with VIP guests.
• Introduces new VIP guests to the casino property.
• Dispenses high-end amenities to qualified guests.
• Acts as a resource for guests, management, and team members, to ensure a maximum level of satisfaction and service throughout the department and the casino.
• Represents the casino at on- and off-property events.
• Works to reactivate inactive VIP guests through direct contact (mail, telephone, personal visits, etc.).
• Interacts with other departments to identify VIP guests.
• Assists VIP guests with special reservations for events on and off-property, hotels and restaurants.
• Professionally resolves guest complaints and/or conflicts in a timely manner.
• Dispenses complimentary amenities to guests who have attained the necessary levels of play.
• Facilitates the effective management of information throughout the department and casino.
• Maintains a working knowledge of casino facility, as well as current and upcoming special events on and off property, in order to advise guests and fellow team members, whenever possible.
• Ability to work in a highly regulated, fast-paced environment.
• Must be able to work any schedule; days, swing, and graveyard. Holidays and weekends required.
• Must be able to stand on your feet for long periods of time.
• Other duties as assigned.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Constantly talking or hearing; standing; walking; sitting; using hands to finger; handling or feeling objects, tools or controls.
• Constantly requires specific vision abilities of close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Occasionally reaching with hands and arms and sitting; climbing or balancing; stooping, kneeling, crouching or crawling.
WORKING CONDITIONS:
• Exposed to risk of radiation (from computers).
• Works in moderate noise level and some smoky areas of the casino.
LICENSE REQUIREMENTS:
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Executive Chef Food & Beverage Full-Time
Exempt
JOB PURPOSE:
Oversee food preparation and kitchen service in all restaurants. Responsible for the normal flow of operation on every work shift. Ensures staffing coverage for all areas on each shift. Coordinate daily and weekly with Chefs in operation of all Food & Beverage venues.
QUALIFICATIONS: (Includes equipment knowledge/use)
• Minimum five years experience in related culinary field.
• Must be able to read, write and understand English; bilingual ability is a plus.
• Math and computer skills.
• Knowledge on use of related kitchen equipment and knife skills are required.
• Must be knowledgeable and proficient in all reporting positions.
• High volume experience.
• Banquet experience.
• Multi outlet experience and knowledge.
ESSENTIAL JOB FUNCTIONS:
• Monitors overtime, staff motivation.
• Oversee product consistency and make necessary modifications according to business needs.
• Monitors waste and over-production of food product; utilizes leftovers; ensures proper rotation and quality control.
• Oversee training of new team members by sous chef and supervisors to help them achieve higher status.
• Monitors and enforces company and departmental safety policies, Health Department standards.
• Responsible for various clerical duties regarding staff and kitchen operations, i.
e.
payroll, staff files, PTO, etc.
• Responsible for monitoring food cost for all food & beverage venues and ordering of all foodstuffs.
• Responsible for maintaining the overall cleanliness and equipment maintenance of all food & beverage venues.
• Oversees all kitchen-related activities pertaining to the normal operation of the restaurants, menus & staff.
• Organizes and presides over daily and weekly meetings with room sous, chef, and supervisor weekly meetings with front-of-house room managers to discuss operational needs.
• Work closely with Food & Beverage Manager/Director to achieve department goals.
• Ensures all team members are trained and meet company standards.
• Supervise stewards addressing cleanliness of kitchen and meeting of health standards.
• Responsible for maintaining high standards of quality and cleanliness in Employee Break Room (EDR).
• Attend all BEO function meetings.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Constantly walking, standing, hearing, seeing and talking.
• Frequently smelling, tasting, eye/hand coordination and handling.
• Occasionally balancing, bending, reaching, twisting, sitting, holding, wrist motion, reading and stooping.
• Occasionally pushing and/or pulling up to a maximum of 120 lbs; lifting and/or carrying up to a maximum of 55 lbs. alone.
WORKING CONDITIONS:
• Work is performed indoors in a climate-controlled environment with occasional hot and cold temperature changes.
• Works in confined areas while working with others.
• Moderate noise levels.
• Stand on tile, mats.
• Hazards: knives, mechanical kitchen equipment.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Event & Entertainment Coordinator Marketing Full-Time
JOB PURPOSE:
To serve beverages to guests in lounges and on casino floor according to approved policies and procedures.
QUALIFICATIONS: (Includes equipment knowledge/use)
• High School Diploma.
• Knowledge of Adobe Creative Suite.
• Windows and Office knowledge; especially Excel.
• Ability to use outlook to schedule and create events.
• Excellent guest service and people skills and organizational skills.
. • Knowledge of personal computer, typing, read, write, and speak English.
• Ability to use electronic equipment including: Fax, Copier, and telephone.
• Excellent arithmetic skills.
• Ability to use the Multimedia Gaming/IGT Player Tracking Systems.
• Knowledge of top percentage of gaming players.
• Knowledge of SQL system.
ESSENTIAL JOB FUNCTIONS:
• Create daily reports of all current offers and return on investment of offers.
• Create daily reports of all bus program players to analyze return of investment.
• Create daily reports of all sales and catering groups for play, including hotel guests.
• Any other tasks not listed here as assigned by the Marketing Department.
• Create quarterly reports for player demographics or segmentation such as: age, gender, etc.
• Track performance of quarterly mailers to determine return of investment.
• Provide data to all Directors and General Managers to assist in future decision making.
• Assist Marketing Department in successful completion of marketing plan.
• Assist Marketing with all in-house promotions.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Constantly planning; following directions; reading; writing; using math; working at various tempos; making decisions; concentrating; remembering; attention to and observing details.
• Frequently sitting; standing; walking up to 1000 ft.; using eye/hand coordination; handling; wrist motion.
WORKING CONDITIONS:
• Mostly indoors and generally climate-controlled environment; Occasionally outdoors.
• Noise; smoke; odors.
• Working with others and independently.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Food & Beverage Shift Supervisor Food & Beverage Full-Time
JOB PURPOSE:
Takes responsibility for all food and beverage areas during assigned shift. Assists in hiring, scheduling, reviewing, seating, and implementing procedures and policies. Fills in for and assists all other employees when needed.
QUALIFICATIONS: (Includes equipment knowledge/use)
• High School diploma or credited courses in business or hospitality.
• Experience may be substituted for education requirements.
• Minimum two years experience in food and beverage, with at least one year in a supervisor or Lead position.
• Knowledge in all aspects of the lounge, deli cafeteria, and fine dining.
• Must have good verbal and written communication skills.
• Have knowledge of computers and registers or P.O.S. systems.
• Must be a motivator and demonstrate superior customer relations.
ESSENTIAL JOB FUNCTIONS:
• Manages the department on assigned shift, including administrative and secretarial work, interviews, and maintaining products, supplies and equipment.
• Ensures compliance with all regulations regarding health and safety for employees and customers.
• Gives superior customer service at all times.
• Ensures food quality and quantity in food service areas.
• Trains subordinates.
• Delegates work and cleaning duties, but gives hands-on support.
• Prepares daily reports.
• Makes recommendations to improve menu offerings, service, and procedures.
• Monitors food temperatures and times on precooked food.
• Performs other duties as requested.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Manual and finger dexterity for operation of personal computer and routine paperwork • Capable of lifting 25 lbs.
• Standing or walking for long periods.
WORKING CONDITIONS:
• Work is performed indoors in a climate-controlled environment with occasional hot and cold temperature changes.
• Work in close spaces while working with others.
• Moderate noise levels.
• Will be exposed to food odors.
• Stand on tile, mats.
• Hazards: chemicals, equipment blades, hot food, wet floors, knives.
LICENSE REQUIREMENTS:
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Graphic Designer Marketing Full-Time
JOB PURPOSE:
Responsible for developing creative designs, animations, and production of graphics which appear across multiple channels including digital distribution, website, social media, mobile, online advertising, email, on and off property digital, broadcast television, and all other forms of internal and external digital advertising.


Primary Focus: After Effect video creation and editing, audio and voice-over recording and editing, and photography.

Secondary Focus: Photoshop, Illustrator, In-Design creative design and editing.

QUALIFICATIONS: (Includes equipment knowledge/use)
• 3 or more years of experience in editing and/or content management roles.
• Must have 2 years video camera experience.
• Must have 2 years photography experience.
• Bachelor’s degree in graphic design or equivalent work and experience.
• A minimum of 6 years of design experience in fast paced environment with a broad array of experience.
• Be able to develop and produce audiovisual demonstrations and presentations.
• Must be advanced in working with After Effects, Premiere, Audition, Photoshop, InDesign, and Illustrator.
• Must have expert knowledge in operating Macintosh hardware and PC software including Adobe Creative Suite, Illustrator, Photoshop, InDesign and Acrobat.
• Knowledge in the process of email marketing, social networking, interactive work which demonstrates proficiency in each of these areas.
• Strong artist skill including texture, and visual presentations. Strong graphic production/design skill, including image color correction, photo editing, image formats sizing and conversions, resolutions, alpha channels, layering masking, text layout effects typography and illustration.
• Knowledge of Microsoft Office Suite Word, Excel, and Power Point, and Outlook.
ESSENTIAL JOB FUNCTIONS:
• Create creative Adobe After Effects and Premiere video designs must be visually compelling, must engage current and prospective guests while supporting our brand positioning across multiple channels.
• Resize video and adjust audio to match various resolutions and/or screen sizes.
• Must update and schedule content through user interfaces, must update social media assets, mobile assets and other assets including cover photos, icons, logos and posting graphics as requested.
• Print and engrave using provided equipment.
• Cut, trim, perforate using provided equipment.
• Willing and able to support designers as needed.
• Quickly learn software used in gaming industry outside of Adobe Suite.
• Schedule, update, modify, and remove videos using provided software.
• Must meet and exceed campaign objectives.
• Be able to work closely with Director and Manager and other team members to develop projects from initial consultation meetings to final approvals of concepts.
• Must maintain a system of archiving digital assets, landing pages, banners, direct mail and all other collateral.
• Must multi-task and meet demanding deadlines while paying attention to details.
• Must effectively work under stressful situations and time constraints.
• Must update digital distribution, develop and manage content for e-commerce.
• Perform all other related duties assigned.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Sitting for long periods. • Must have manual dexterity to operate all office equipment, including but not limited to copiers, faxes, computers, 10 key, etc.
• Sufficient finger dexterity to make small movements such as computer keyboard manipulation, or picking up small objects.
• Must be able to convey information and ideas clearly.
• Ability to maintain composure, think clearly and perform well under pressure in a fast-paced, multi-task environment, and ·make quick decisions simultaneously as required.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
WORKING CONDITIONS:
• Mainly indoors. • Exposure to smoke, noise, odors. • Working with others and Independently.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Information Technology Technician I.T. Full-Time
JOB PURPOSE:
To provide Computer/Helpdesk Support for employees and guests in a fast-paced, 24x7 environment. Responsible for deploying and supporting Windows and Macintosh Operating System, including Microsoft Office Suite, Adobe Creative Suite, Anti-Virus and enterprise applications, such as CRM, POS & PMS. Additionally to provide desktop computer hardware and printer maintenance, infrastructure cabling and network connectivity, supporting of VOIP PBX and Phones, and Audio/Visual & Satellite TV Systems. Assist Systems and Network Administrators with hardware, application and network deployment.
QUALIFICATIONS: (Includes equipment knowledge/use)
• Four years’ experience with Microsoft Windows Desktop Operating Systems, including installation and support, required.
• Four years’ experience installing and supporting Windows Office applications and Outlook e-mail, required.
• Hands-on experience with Windows Active Directory Services, Microsoft Exchange & Windows Terminal Services Server.
• One-year experience in network cabling (Cat5e/6).
• Strong networking skills, including TCP/IP, DNS and DHCP configuration and troubleshooting, desired.
• Experience with PC computer hardware installation, maintenance and repair.
• Experience with HelpDesk support disciplines, policies and procedures.
• Experience with desktop performance monitoring, network connectivity, problem diagnosis, desktop management and remote administration.
• Experience with Macintosh Computers and Mac OS X, desired.
• Excellent communication and customer services skills.
• Ability to work in an extremely fast-paced, 24x7 hospitality work environment, meeting deadlines when required.
• Comptia A+, MCDST, 2-Year Technical Degree, or equivalent experience required.
ESSENTIAL JOB FUNCTIONS:
• Provides Helpdesk support to employees and guests.
• Reports directly to the IT Helpdesk Supervisor.
• Able to work Night, Graveyard, & Weekend shifts.
• Assist System and Network Administrator with projects and deployments.
• Adhere to Helpdesk support ticket system for documenting and tracking support issues.
• Follow WSGC & LTGA gaming regulations, and company/department Internal Controls, policies and procedures.
• Communicates and participates within IT department staff by contributing and learning from group members.
• Other duties as needed.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Constantly talking or hearing; standing; walking; sitting; using hands to finger; handling or feeling objects, tools or controls.
• Constantly requires specific vision abilities of close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Occasionally climb ladders, work & balance at heights, stooping, kneeling, crouching or crawling.
WORKING CONDITIONS:
• Work is performed in a climate-controlled environment.
• Hazards include cigarette smoke, dust, dirt, and chemicals.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Reef Rewards Representative Marketing Full-Time
JOB PURPOSE:
To enroll new Reef Rewards members, assist all members in new promotions and sell Silver Reef goods such as cigarettes, and concert tickets.
QUALIFICATIONS: (Includes equipment knowledge/use)
• Excellent guest service/people skills, has the ability to communicate with all levels of employees and guests.
• Knowledge of personal computer, typing, organizational skills, read, write and speak English.
• Ability to use electronic equipment including, Kiosks, adding machine and telephone.
• Must have extremely outgoing and caring personality.
ESSENTIAL JOB FUNCTIONS:
• Understand and properly communicate the benefits and privileges of the tiered player’s card.
• Answer clearly and understand all guest questions.
• Recognizes frequent guests.
• Recognize abusers of program and inform supervisor.
• Monitor promotions and awards prizes.
• Enters guest data into the computer.
• Operates embosser-encoder and computer.
• Makes necessary corrections concerning guest’s information in the computer system.
• Maintains contact with other departments.
• Inform supervisor of all pertinent information that may impact the players club.
• Keep supervisor aware of supply needs.
• Perform all other related duties as assigned.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Constantly concentrating, remembering, attention to and observing details.
• Continuously standing and walking for long periods of time; using eye/ hand coordination; handling; wrist motion.
• Accurately counting money and making change while maintaining a positive demeanor.
WORKING CONDITIONS:
• Works indoors in a climate-controlled environment.
• Noise; smoke; odors.
• Working with others and independently.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Reef Rewards Representative/Supervisor Marketing Full-Time | Dual Rate
JOB PURPOSE:
Reef Rewards Representative Role: To enroll new Reef Rewards members, assist all members in new promotions and sell Silver Reef goods such as cigarettes, and concert tickets.

Reef Rewards Supervisor Role: To supervise Reef Rewards employees to ensure proper procedures are adhered to and to manage their time. They will assist the Reps in enrolling new Reef Rewards members, assist all members in new promotions and sell Silver Reef goods such as cigarettes, logo wear and concert tickets.
QUALIFICATIONS: (Includes equipment knowledge/use)
• Excellent guest service/people skills, has the ability to communicate with all levels of employees and guests.
• Knowledge of personal computer, typing, organizational skills, read, write and speak English.
• Ability to use electronic equipment including, Kiosks, adding machine and telephone.
• Must have extremely outgoing and caring personality.
• Excellent management skills (time, interpersonal relations, communication skills).
• Excellent guest service/people skills, has the ability to communicate with all levels of employees and guests.
• Knowledge of personal computer, typing, organizational skills, read, write and speak English.
• Ability to use electronic equipment including adding machine and telephone.
• Must have extremely outgoing and caring personality.
ESSENTIAL JOB FUNCTIONS:
• Understand and properly communicate the benefits and privileges of the tiered player’s card.
• Answer clearly and understand all guest questions.
• Recognizes frequent guests.
• Recognize abusers of program and inform supervisor.
• Monitor promotions and awards prizes.
• Enters guest data into the computer.
• Operates embosser-encoder and computer.
• Makes necessary corrections concerning guest’s information in the computer system.
• Interpersonal communication skills to properly coach Reef Rewards Representatives.
• Makes necessary corrections concerning guests information in the computer system.
• Maintains contact with other departments.
• Inform supervisor of all pertinent information that may affect the functioning of the club card booth.
• Keep supervisor aware of supply needs.
• Perform all other related duties as assigned.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Constantly concentrating, remembering, attention to and observing details.
• Continuously standing and walking for long periods of time; using eye/ hand coordination; handling; wrist motion.
• Accurately counting money and making change while maintaining a positive demeanor.
WORKING CONDITIONS:
• Works indoors in a climate-controlled environment.
• Noise; smoke; odors.
• Working with others and independently.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Security Officer Security Full-Time
Exempt
JOB PURPOSE:
Protect life and property while providing excellent guest services to all Silver Reef Hotel Casino & Spa patrons.
QUALIFICATIONS: (Includes equipment knowledge/use)
• High School Diploma or equivalent.
• Strong interpersonal skills.
• Must be 21 or older.
• Able to read, write and understand the English language.
• Maintain a professional appearance and demeanor.
• Effectively communicate and work with Tribal Police, Local Law Enforcement, and the Tribal Gaming Agency.
• Able to successfully pass CPR, First Aid, CARE and AED certification exams.
• Possess a valid Washington State Driver’s License.
• Able to maintain oneself as a credit to the Silver Reef Casino.
• Perform other duties as assigned by the Director of Security and Shift Supervisor/ Dual Rate Supervisor.
ESSENTIAL JOB FUNCTIONS:
• The ability to display and demonstrate excellent judgment and common sense.
• Maintain Confidentiality.
• Show interest and initiative in learning and understanding of the State and Tribal Compact, Internal Controls, and Company and Department policies.
• Provide minor First Aid and CPR when required.
• Have the ability to effectively deal with difficult, abusive or intoxicated guests or employees in a positive and non-confrontational manner.
• Conduct table and electronic gaming device money collections (drops) throughout property during assigned shifts.
• Observe and report suspicious activity to Security Supervisor/Dual Rate in a clear and concise manner.
• Ensure security and safety related activities throughout property.
• Perform other duties as assigned by the Security Manager and Shift Supervisor/ Dual Rate Supervisor.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Able to work for long periods of time while standing and walking.
• Able to lift upwards of 50 lbs.
• Able to work and tolerate areas containing secondary smoke, high noise levels, and bright lights.
• Able to bend, stoop, reach, kneel, twist and grip items when necessary.
• Able to work any shift, overtime and weekends if necessary.
• Able to deal and conform to inherent property changes.
• Be able to effectively work and function under stressful situations.
• Have the ability to adequately protect oneself from assault.
• Excellent vision including peripheral.
• Excellent hearing.
• Able to accept constructive coaching from supervision.
WORKING CONDITIONS:
• Constantly in hot, cold, dry, noisy situations.
• Frequently working in confined or high places.
• Occasionally in contact with offensive odors or other hazards, dirty.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Slot Attendant Slots Part-Time
JOB PURPOSE:
Accurately and efficiently correct minor machine malfunctions, process fills and jackpots and enhance the guests’ gaming experience to maximize slot handle. Promote a work environment that is pleasant and desirable.
QUALIFICATIONS: (Includes equipment knowledge/use)
• Must have thorough understanding of the Silver Reef Gaming Commission pertaining to slot operations.
• The ability to understand and comply with all departmental and company rules and regulations, policies and procedures.
• Ability to maintain effective working relationships with staff.
• Ability to perform basic math.
• Excellent cash handling skills.
• Carry pouch with cash for quick and easy payment of jackpot winners as necessary.
• Ability to handle a significant number of guests with outstanding customer service.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize tasks.
• Follow directions thoroughly.
• Work cohesively with managers, supervisors and co-workers as part of a team.
• Work independently with little to no supervision.
• Ability to operate a two-way radio.
• Computer experience in Windows 2000, Windows NT to CDS Systems Interface.
• Must be able to obtain and maintain a Silver Reef Casino Gaming License.
• Ability to perform assigned duties while still being able to listen and respond to radio communications.
ESSENTIAL JOB FUNCTIONS:
• Maintain complete knowledge of and comply with departmental policies and procedures.
• Maintain complete knowledge of correct maintenance and use of casino equipment including; Two-way radio with earpiece and microphone, 10-key adding machine, and jackpot/fill ticket printer.
• Maintain compliance of all aspects of the Silver Reef Casino internal controls.
• Monitor and maintain compliance with all aspects of the Silver Reef Casino Gaming Commission.
• Maintain clear an open communications with guests and managers/supervisors.
• Evaluate operating procedures, recommend changes and implement-approved changes.
• Be knowledgeable with all aspects of the Silver Reef Casino Players’ Club Card and encourage guest participation.
• Monitor and maintain cleanliness and organization of assigned work areas.
• Perform job functions of additional positions as necessary.
• Report to work as scheduled and follow the break schedule as posted/notified.
• Respond to and open tilted slot machines to determine if maintenance or a fill is required.
• Complete minor maintenance on slot machines.
• Complete maintenance write-up for slot machines that require a slot technician.
• Complete the Attendant Card every time a slot machine is opened.
• Print fill tickets and process with appropriate signatures.
• Fill machines as required.
• Respond to slot machines with jackpots and determine if the jackpot is valid.
• Calculate jackpots amounts for jackpots not registering on the CDS system.
• Process jackpot and fill tickets manually when the CDS system is not functioning.
• Print jackpot tickets and process with appropriate signatures.
• Obtain customer identification and complete appropriate and relevant tax forms to include:w2G, 1042, 1001 and W9.
• Adhere to Title 31 reporting requirements and make the necessary postings.
• Circulate throughout assigned area, keeping conversations with co-workers and other team members to a minimum.
• Maintain positive guest relations at all times.
• Maintain confidentiality of pertinent casino data and guests.
• Be knowledgeable about the Silver Reef Casino’s services, features, attractions, promotions and special events to respond accurately to guest/team member’ inquiries.
• Be familiar with the CDS slot system.
• Notify your supervisor if you need assistance, require additional help or observe suspicious activity.
• Be completely knowledgeable about the basic functions of slot machines.
• Count down and secure change banks when required.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Must possess the ability to access all areas of the property with some instances in a rapid manner.
• Must be able to speak and write fluently in the English language.
• Requires the ability to maintain physical stamina and proper mental attitude to work under pressure when dealing with difficult situations and meeting deadlines.
• Must be able to stand for prolonged periods and to frequently bend, reach and kneel.
• Maintain a professional, well-groomed appearance, adhering to the Silver Reef Casino appearance standards.
• Requires use of a two-way radio including earpiece and microphone.
• Requires manual dexterity to use a personal computer and other office equipment.
• Ability to lift multiple fills, coin bags, cans of coins and carry them to various locations throughout the casino.
Approximate: Up to 100 pounds.
• Must be able to manually open and close a slot machine door with multiple latches that turn as the door is lifted to open regular, predictable attendance required.
• Must have the manual dexterity to handle small hand tools.
WORKING CONDITIONS:
• Work is performed on the casino floor in areas that may be unusually hot, cold noisy, smoky and/or poorly lighted.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.
POSITION TITLE: DEPARTMENT STATUS:
Slot Technician Slots Full-Time
JOB PURPOSE:
To maintain casino floor by cleaning, repairing and installing slot machines. Troubleshooting problems that may include physical components, networking, and/or software issues.
QUALIFICATIONS: (Includes equipment knowledge/use)
• Extensive technical ability and knowledge of mechanical, electronics and/or computer software and networks.
• Ability to work independently or with a team on long term projects as well as multitasking other projects.
• Must be 21 years of age.
ESSENTIAL JOB FUNCTIONS:
• Troubleshooting problems with gaming equipment, network, and software to the component level.
• Help with machine moves and title conversions as needed.
• Have advanced knowledge of computer software and systems.
• Electrical knowledge and/or understanding.
• Perform other duties as deemed necessary by Slot Tech Manager.
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
• Walking, sitting or standing in and around the casino slot floor for long periods at a time.
• Ability to multitask and work on long term projects.
• Frequently lifting, carrying and calibrating equipment.
• Occasionally moving, bending and stooping during machine moves up to 250 lbs.
WORKING CONDITIONS:
• Work is performed in a climate-controlled environment.
• Hazards include cigarette smoke, dust, dirt, and chemicals.
*Constantly = More than two-thirds of the time. Frequently = One-third to two-thirds of the time. Occasionally = Less than one-third of the time.

*Knowledge/Experience Required

All positions do not have closing dates. Open until filled.
If you would like more information call (360) 543-7185

Applications may be picked up at:
Silver Reef Hotel • Casino • Spa
4876 Haxton Way
Ferndale, WA 98248

E-mail completed application and resume to: applications@silverreefcasino.com
Fax completed application and resumeto: (360) 384-6425